Privacy Policy

1. Introduction

Welcome to ClickSense ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PPC reporting platform.

By using ClickSense, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name
• Email address
• Password (encrypted)
• Company name (optional)

2.2 Google OAuth Information

When you sign in with Google, we receive:

• Your Google email address
• Your Google profile name
• Your Google profile picture (if available)

2.3 Client and Campaign Data

Information you provide about your clients and campaigns:

• Client names and company information
• Campaign performance data (impressions, clicks, costs, conversions)
• Target CPA and ROAS metrics
• Uploaded CSV files containing campaign data

2.4 Usage Information

We automatically collect:

• Login activity and timestamps
• Feature usage statistics
• Browser type and version
• Device information
• IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our service
• Authenticate your identity and manage your account
• Process and store your campaign data and reports
• Send you important updates about your account and service changes
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve our service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely using:

• Neon PostgreSQL: All account, client, and report metadata
• Vercel Blob Storage: Uploaded CSV files and documents
• Geographic Location: EU West (London) data centers

4.2 Security Measures

We implement industry-standard security measures:

• End-to-end HTTPS encryption
• Bcrypt password hashing
• Secure session management with NextAuth.js
• Regular security updates and patches
• Access controls and user authentication

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Vercel (hosting), Neon (database), Google (authentication)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you explicitly authorize us to share your information

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information in your account settings
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke permissions for data processing

To exercise these rights, visit your Account Settings or contact us at privacy@clicksense.app

7. Data Retention

We retain your information:

• Account Data: Until you delete your account
• Campaign Data: Until you delete specific reports or your account
• Usage Logs: For 90 days for security and analytics purposes
• Backup Data: Up to 30 days in encrypted backups

When you delete your account, we permanently delete all associated data within 30 days, except where required by law to retain it longer.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve your experience

You can control cookies through your browser settings, but disabling cookies may affect functionality.

9. Third-Party Services

We use the following third-party services:

• Google OAuth: For authentication (Privacy Policy)
• Vercel: For hosting and blob storage (Privacy Policy)
• Neon: For database services (Privacy Policy)

10. Children's Privacy

ClickSense is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your data is primarily stored in EU data centers (London). If you access our service from outside the EU, your information may be transferred to, stored, and processed in the EU. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

14. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:

• Contract Performance: To provide the service you've signed up for
• Legitimate Interest: To improve our service and prevent fraud
• Consent: When you've given explicit permission
• Legal Obligation: When required by law